Exchange / Withdrawal / Warranty

What can I do in case of transport damage or damaged packaging?
If you notice transport damage after accepting the delivery, please contact our customer service immediately. Please include clear, detailed photos.
You can email us directly at: retoure@lott.de

What should I do if the wrong, incomplete, or defective goods were delivered?
Please contact our customer service team by email at: shop@lott.de

What can I do if I don’t like the product?
You have a 14-day right of withdrawal. Please also refer to our instructions on withdrawal.

Will I receive a full refund when returning an item?
To receive a full refund, the product must be in perfect condition. This means the item must be complete and must not be damaged or opened.

How will I receive my refund after returning goods?
Once the returned goods arrive and are inspected, your refund will be processed promptly. Please note that payments received via PayPal can only be refunded via PayPal. For all other payment methods, please complete the enclosed return documents in full.

What can I do if a product becomes defective within the warranty period?
Please contact our returns department by email at: retoure@lott.de
Our colleagues are here for you and will help you right away.

Where / how can I exchange my goods?
Please contact our returns department by email at: retoure@lott.de
Our team is happy to assist you.

Which information should I always provide for an exchange?
The following details should always be included with an exchange request:

Manufacturer, model, type, power:
Vehicle registration numbers (fields 2.1 and 2.2):
Vehicle identification number (field E):
Date of first registration:

Please also provide a precise and detailed description of the issue to ensure a quick and smooth process.

I want to return my goods but not exchange them.
Please contact our returns department by email at: retoure@lott.de
Our colleagues are here for you and will assist you further.

Which information should I always provide for a withdrawal (return)?
For the following payment methods, please include your bank details for the refund:
Prepayment (bank transfer), Purchase on account.
For PayPal, the refund will be made via PayPal.

Providing the following data helps us improve our offers and service:
Manufacturer, model, type, power:
Vehicle registration numbers (fields 2.1 and 2.2):
Vehicle identification number (field E):
Date of first registration:
Precise and detailed description of the issue.